Community Manager

The Boyne City Housing Commission (BCHC) administers federal and state funded rental assistance programs for low-income families, elderly, and disabled persons in the Charlevoix County, Michigan area.

Our Mission:

“To promote safe, decent, sanitary, affordable housing, with a suitable living environment free from discrimination for low-to-extremely-low income families & to manage resources efficiently.”

Community Manager Job Description

This position assists in the management of the operations and program activities of Boyne City Housing Commission (BCHC) owned rental units and vouchers throughout the City of Boyne City and Charlevoix County. The Community Manager (CM) has frontline responsibility for all activities in the community, including sustaining maximum occupancy, resolving complaints, conflicts, lease violations, and other issues, fostering strong community relations, and spearheading resident activities. The CM may interact with a variety of local and state officials and help to represent BCHC in the community, prepare and process required reports and documents, and maintain related files. Work is performed under the direction of the Executive Director (ED).

Characteristic Duties include the following. Other duties may be assigned.

1. Manage rental and assisted housing programs and perform related operational activities including grievance hearings.

2. Possess leadership skills, compassion, clear ethics, and consistency.

3. Property management duties including but not limited to collecting rent, serving notices, and other items as needed.

4. Clerical duties including but not limited to filing, copying, scanning, faxing, etc.

5. Ensure inventory levels of required documents are prepared and available when needed.

6. Process applications to determine eligibility for admission and continued occupancy in all programs.

7. Verify applicant’s income, housing needs, and related eligibility standards.

8. Follow a rigid timeline of due dates while working independently as much as possible.

9. Ensure a high level of service to residents by effectively co-managing the maintenance and operation of the properties and implementing/recommending program policy and procedure changes.

10. Provide orientation for prospective program participants using HCV Program, Public Housing Program, LIHTC program, and any other program BCHC manages.

11. Provide solutions to problems before bringing to ED or PM when possible.

12. Assist the Program Manager (PM) in meeting with participants to update and revise household information, adjust rent, complete required certification paperwork and review required regulations and family responsibilities. Ensure contracts, leases, and landlord information are properly completed.

13. Apply Federal rules and regulations when conducting interim and annual recertification's to verify continued eligibility or to compute new rental subsidies as family circumstances change. Gather required documentation to support certifications of eligibility.

14. Provide written and verbal communication, assist with interpretation of federal rules and regulations, research, and analyzing data. In addition, collaborate with peers, governmental agencies, landlords, and tenants.

15. Help the PM to coordinate the resident application process to achieve and maintain the highest occupancy rate. Ensure all residents are informed of the rules required under the lease, BCHC procedures and other state, local, federal, and other requirements.

16. Manage and oversee services rendered to residents, ensuring timely response to routine resident and facility, or building needs and emergencies.

17. Under the ED’s supervision, research, compile and analyze information for budgets, bids, inventory, purchasing, waiting lists, transfer lists, accounts (resident and vendor) payable, court filings, grants, etc.

18. Maintain current knowledge of federal, state, local, and HUD regulations; recommend policy and procedure changes for compliance.

19. Research updates as needed and work to find the answer when necessary.

20. Ensure compliance with federal, state, and local housing codes and REAC standards. As assigned by the ED, inspect apartments (units), building(s) and grounds, daily, at move ins/outs and recertification, facilitate repairs and pest treatments and respond to emergencies.

21. Ensure completion of required documentation within the program rules and guidelines and perform quality control file audits as needed.

22. Assist in or investigate and resolve safety and security issues, complaints from residents, community agencies, and the general public.

23. Develop and coordinate the activities and special programs (learning centers, food distributions, monthly calendar, community events, etc.) and routine functions.

24. Answer inquiries from a variety of internal and external sources and explain applicable BCHC rules, policies, practices, procedure, regulations, and compliance requirements.

25. Periodically represent BCHC through speaking engagements and at conferences, workshops, and meetings, etc.

26. Regularly deal with sensitive and confidential matters.

27. Perform any and all other tasks as requested by the ED.

Required Employment Qualifications

1. High School Degree or equivalent.

2. Some property management/customer service experience preferred.

3. Ability to successfully perform each essential job duty satisfactorily.

4. Employeemust earn the Public Housing Manager Certification within nine months of acquiring job title.

5. Possession of a valid Michigan Driver's License and be insurable by the Commission's insurance carrier at regular rates.

6. Must be able to pass a background check.

Direct Report-Reports directly to the Executive Director.

Skills

1. Ability to work independently, plan and organize work.

2. Ability to follow through with all items as needed.

3. Ability to provide superior customer service.

4. Ability to maintain filing and organizational system.

5. Ability to collaborate with PM, ED, and maintenance.

6. Ability to show an eagerness to learn and grow with the position.

7. Ability to show follow-through and provide requested information to the ED or PM as needed.

8. Ability to effectively communicate program parameters to a variety of visitors, clients, landlords, and staff in a variety of situations.

9. Ability to handle a large amount of ever changing activity, sometimes under pressure, while remaining flexible, proactive, resourceful, and efficient, in a calm demeanor.

10. Ability to adjust plans and expectations when priorities change.

11. Ability to interpret and apply Federal laws, rules, regulations, and guidelines effectively.

12. Ability to formulate and apply mathematic operations to problem solve accurately.

13. Ability to objectively reach a sound conclusion and make an informed decision based on data and evidence presented.

14. Ability to utilize proper grammar, punctuation, spelling and correctly arrange information.

15. Ability to effectively communicate in writing.

16. Demonstrate ability to work with a diverse, low income population and to manage multiple projects.

17. Must have the ability to plan, organize and make independent decisions reflecting sound judgment; communicate effectively with residents, staff, agencies, and the public; and work under pressure of deadlines with a consistently heavy workload.

18. Must use computer software such as HDS, word processing, excel, power point, etc., work accurately with figures, perform a variety of calculations, and provide statistical analysis if needed.

Physical Requirements-This job requires the ability to perform the essential functions contained in this description. These include, but are not limited to, the following requirements:

1. Ability to access and navigate all BCHC housing sites and units.

2. Ability to travel for training and complete online training as needed.

3. Ability to enter and retrieve and manipulate information computer data.

4. Ability to lift 52 lbs. or roughly a box of copy paper.

5. Ability to access office files.

6. Prolonged sitting or standing.

*Reasonable accommodations will be made for otherwise qualified applicants unable to fulfill one or more of these requirements.

Working Conditions

1. Work is primarily in an office but travel throughout the city to scattered site rental housing is required.

2. Possible exposure to health hazards, communicable diseases, and potential hostile behavior of tenants.

Job Type: Full-time

Pay: $17.00 - $18.00 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Experience level:

• 10 years
• 11+ years
• 1 year
• 2 years
• 3 years
• 4 years
• 5 years
• 6 years
• 7 years
• 8 years
• 9 years
• No experience needed
• Under 1 year

Schedule:

• Monday to Friday
• Weekends & holidays off

Ability to commute/relocate:

• Boyne City, MI 49712: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 3 years (Required)
• Property management: 2 years (Preferred)

License/Certification:

• Driver's License (Required)

Work Location: In person

 

• Health insurance